Interacting With Others
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The new normal of working from home with remote teams has revolutionised our workplaces. With fewer physical interactions and teams becoming increasingly diverse, effective communication skills are more vital than ever to build collaborative and inclusive work cultures. Here is a list of books, articles and videos that we hope will provide some guidance on working with others in the new normal.
Articles
1. To Communicate More Effectively In The Workplace, Employ These Two Questions
Katharina Schmidt. Published on Forbes on 8 Jan 2020.
Katharina Schmidt, an executive coach, shares that an obstacle to communicating clearly and accurately is how we each translate messages differently at a neurological level. In this article, she shares how two questions can be asked to overcome this latent barrier and foster more effective communication.
2. 7 Ways to Be a Better Communicator — by Tweaking Your Body Language
Abhimanyu Das. Published on IDEAS.TED.COM on 25 Feb 2020.
Communication expert David JP Philips has an arsenal of 100 communication and public speaking techniques from his years of analysing public speakers. In this article, TEDx content specialist Abhimanyu Das condenses Philips’ techniques, and shares 7 key body language tips that we can employ to become a better communicator.
3. What Are Collaboration Skills?
Alison Doyle. Published on The Balance Careers on 26 June 2020.
In this article, learn about the skills required to collaborate successfully at work. These include being a clear communicator, listening actively, taking responsibility for mistakes, and respecting and being conscious of team diversity.
4. Diversity and Inclusion: 8 Best Practices for Changing Your Culture
Sharon Florentine. Published on CIO on 14 Feb 2020.
Companies are realising that improving their diversity and inclusion programmes and policies can lead to greater profitability and value creation. This article outlines eight best practices to help organisations get on track.
5. How Workplace Collaboration Can Change Your Company
Smartstreet. Published on Harvard Business Review.
This article explains what workplace collaboration looks like, including the different types of collaborative practices, its benefits and challenges, and shares best practices to maximise success.
Videos
1. It’s Not Manipulation, It’s Strategic Communication by Keisha Brewer
Keisha Brewer is a strategic communication professional and CEO of the PR Alliance LLC. In her TED talk, she shares steps we can take to achieve specific responses from our target audience, in both our professional and personal lives.
Source: It’s Not Manipulation, It’s Strategic Communication (2020, January 9). TEDxGeorgetown.
2. How to Speak Up in Meetings by Harvard Business Review
Christine Liu is an Innovation Editor at Harvard Business Review and like many of us, she is apprehensive to speak up in meetings. She seeks help from Justin Hale, host of “One Productive Minute” who shares the Fact-Story-Ask method to communicate better at meetings.
Source: How to Speak Up in Meetings (2020, August 31). Harvard Business Review.
3. How to Collaborate Effectively If Your Team Is Remote (The Explainer) by Harvard Business Review
Working in remote teams require a slightly different communication skillset. Here are some rules of thumb to help you manage your online teams, from following pre-agreed norms at meetings, to minimising digital volume and finding ways to celebrate and socialise remotely.
Source: How to Collaborate Effectively If Your Team Is Remote (The Explainer) (2020, March 6). Harvard Business Review.
4. The 7 Keys to Creative Collaboration by John Spencer
Having a team that collaborates creatively requires a few building blocks – from encouraging ownership to dependability, to trust and candour, and a shared vision – this video reveals the seven keys to building a team that generates creative collaboration.
Source: The 7 Keys to Creative Collaboration (2017, September 17). John Spencer Videos.
eBooks
You're Not Listening: What You're Missing and Why It Matters
Kate Murphy
Call Number: English 153.69 MUR. Harvill Secker, 2020.
Listening is a necessary skill to achieve effective communication. In her book You’re not Listening, Kate Murphy explains why we are not listening despite constant digital engagement and opportunities to connect. Read this book to learn the psychology and sociology of listening, as well as practical advice for becoming a better listener.
Borrow the eBook or find the book at the libraries.
The Communication Book. 44 Ideas for Better Conversations Every Day
Mikael Krogerus & Roman Tschäppeler
Call Number: English 302.346 KRO. Portfolio Penguin, 2018.
The Communication Book condenses into one volume, 44 communication theories tested by the internationally bestselling duo Mikael Krogerus and Roman Tschäppeler. With smart illustrations and humour, this book educates readers on improving their communication skills to form meaningful connections at work.
Borrow the eBook or find the book at the libraries.
Communication: How to Connect With Anyone
Gill Hasson
Call Number: English 153.6 HAS. Capstone, a Wiley brand, 2019.
Communication is a dynamic process, influenced by complexities in human motivation and behaviour. In this book, Hasson demonstrates how to connect with others by developing empathy, rapport and the confidence to build friendships.
Borrow the eBook or find the book at the libraries.
The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes
Barbara Pachter
eBook only. Mcgraw Hill, 2016.
As digital platforms become commonplace for business interactions, skills for effective online communication have come to the fore. This book has you covered with tips from writing effective emails to delivering powerful presentations, and being assertive online and off.
Borrow the eBook.
How to be Heard: Secrets for Powerful Speaking and Listening
Julian Treasure
Call Number: English 658.45 TRE- [BIZ]. Mango Publishing Group, 2017.
Renowned TED speaker and author Julian Treasure reveals how to speak so that people listen—and how to listen so that people feel heard. He shares practical exercises to help you develop communication skills that are as effective at home as in the boardroom.
Borrow the eBook or find the book at the libraries.
Virtual Collaboration: Work from Anywhere, Overcommunicate, Avoid Isolation
Harvard Business Review
Call Number: English 658.4022 VIR –[BIZ]. Harvard Business Review Press, 2016.
This timely book offers strategies to collaborate with colleagues more effectively – and manage common problems such as technology glitches, isolation, conflict, and performance issues – wherever you or your team may be.
Borrow the eBook or find the book at the libraries.
Success Through Diversity: Why the Most Inclusive Companies Will Win
Carol Fulp
Call Number: English 658.3008 FUL –[BIZ]. Beacon Press, 2018.
Author Carol Fulp posits that companies that proactively embrace diversity in all areas of their operations are best poised to thrive. She provides a blueprint for what businesses must do to maintain their edge and achieve this.
Borrow the eBook or find the book at the libraries.
A Great Place to Work For All
Michael C. Bush
Call Number: English 658.312 BUS -[BIZ]. Berrett-Koehler Publishers, 2018.
Michael C. Bush is the CEO of A Great Place to Work, the organisation that compiles Fortune’s list of “100 Best Companies to Work for”. He offers ideas on how to be a manager, in order to engage employees; and emphasises ethical behaviour and promoting trust, to grow staff potential and a culture of innovation and success.
Borrow the eBook or find the book at the libraries.
Social Value Investing
Howard W. Buffett, William B. Eimicke
eBook only. Columbia University Press, 2018.
The writers have created a framework which provides tools that maximise collaborative efficiency and positive social impact in partnerships. The five-point management framework – involving process, people, place, portfolio and performance - enables companies to develop and measure the success of these partnerships.
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Collaboration Begins with You
Ken Blanchard, Jane Ripley
Call Number: English 650.13 BLA –[BIZ]. Columbia University Press, 2018.
Collaboration Begins with You encourages readers to develop a culture of collaboration that uses differences to drive contribution and innovation. The writers demonstrate the use of a three-part approach, which involves the heart, head and hands, to promote and preserve a successful work environment.
Borrow the eBook or find the book at the libraries.
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