Frequently Asked Questions

Most patrons are currently receiving notifications about their library transactions through its Mobile App. As such, NLB will stop sending out SMS notices and reminders (except OTP) from 6 February 2023.

We understand some patrons may still be receiving alerts through SMS, and we wish to encourage them tap on the NLB Mobile app as a one-stop portal for a fuller suite of services. Through the NLB Mobile App, they can find a host of library-related activities such as searching and browsing of NLB collections, borrowing books and other items, receive notices and reminders, and pay outstanding charges conveniently and securely.

NLB will stop its SMS notices and reminders (except OTP) from 6 February 2023.

Instances of when OTP will be triggered include when patrons want to use the Multimedia Stations for printing and surfing the Internet and when patrons want to retrieve and/or reset their myLibrary Usernames and passwords.

There are two key ways to receive notices and reminders:

1. NLB Mobile app
2. E-mail
   (patrons would have registered their e-mail addresses when they sign up for their library membership and myLibrary username)

Our libraries are equipped with Wireless@SGx and is available to you free. Connect your personal devices to Wireless@SGx and download or update the app, read your email, or surf the Internet at no charge.

NLB Mobile app

This is a good time to get the NLB Mobile app because all library notices and reminders will be sent as push notifications on the app. You must enable your mobile notification both in the NLB Mobile App as well as your devices to receive the push notifications via the app.

To get notified via the NLB Mobile app, please follow these steps:

1. Launch the NLB Mobile App
2. When signed in, members to tap on their profile icon at the top right corner which bears their initials
   
   
3. Tap on “Profile settings”
   
   
4. Tap on “Notification Settings”
   
   
5. Enable “Notify me via Mobile Notification”
   
   
6. Ensure that your device is set to display push notifications by enabling the necessary functions in its notification settings.

E-mail

If you have registered an e-mail address with us, you will continue to receive notices and reminders at that e-mail. Please verify your email address and update it accordingly. If you have not provided us with a valid e-mail address, please do so via your myLibrary account or in your Profile Settings of the NLB Mobile app.

You can also manage your library account at our Catalogue stations for free.

You can go directly to the App Store or the Google Play Store by scanning the QR code below to download or update the NLB Mobile app:

Do more with the NLB Mobile app when you log in with your myLibrary username. Sign up for one now at https://account.nlb.gov.sg if you don’t have one.

If you need more help, please approach our staff at the library branches. You may also write in to enquiry@nlb.gov.sg.